State Farm® Insurance Agent Paul James
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lisa Lockett
June 17, 2026
5
out of
5
rating by Lisa Lockett
"Paul James has been my agent for over 25 years; that alone is proof I am pleased with my services. His office offers an array of State Farm services and both he and his staff are always, kind, professional, and responsive. In particular there is Ashleigh C., professionalism at its best. Ashleigh has a kind demeanor, she is very knowledgeable, helpful, always professional, and makes you feel as though you are her number one customer. So while, yes Paul James and his entire staff are a great group of people to work with, Ashleigh is just AWESOME! Ashleigh went above and beyond to assist me without hesitation, making sure all my needs were met. KUDOS Ashleigh! Specifically, to you Ashleigh, I say THANK YOU!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Paul James’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Rex ."
Michael Thomas
June 11, 2026
5
out of
5
rating by Michael Thomas
"Paul James Great people at state farm"
We responded:
"Michael, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Paul James’s Team—we are always here to help!"
Trina Smith
June 10, 2026
5
out of
5
rating by Trina Smith
"This office is awesome, very helpful, great rates and very professional."
We responded:
"Trina, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Paul James’s Team—we are always here to help!"
Anissa Daniel
May 21, 2026
5
out of
5
rating by Anissa Daniel
"I spoke with Lisa in order to obtain a new insurance policy. She returned my call in a timely manner and got me together. The process was so smooth and she was extremely nice. Thank you so much 😊"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Paul James’s Team! We deeply appreciate your kind words here in Rex . "
Janelle Weithers
March 20, 2026
5
out of
5
rating by Janelle Weithers
"I have been with Paul James Statefarm for many many years and I have a variety of different policies held with this firm. My parents also have had their insurance policies issues from Mr. Paul’s firm for longer than I can remember. Thank you for continuing to provide insurance for my family."
We responded:
"Thank you so much for your kind review! It is an honor and privilege to serve as your and your parent's insurance agent!! Y'all are greatly appreciated!"
Timothy Kenney
March 13, 2026
5
out of
5
rating by Timothy Kenney
"Amazing person who genuinely cares."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Paul James’s Team. "
Rachel Adair
February 5, 2026
5
out of
5
rating by Rachel Adair
"Ashleigh has been a huge help and support as I've been navigating insurance plans and needs for my parents. She's been patient and knowledgeable and answered every question I had with clear and correct information."
We responded:
"We are grateful for your 5-star review, Rachel! Thanks for taking a moment to share your positive rating of State Farm Agent Paul James’s Team here in Rex . "
Ronald Townsend
January 22, 2026
5
out of
5
rating by Ronald Townsend
"I have delt with other insurance companies before, but none offer the quality of customer service as State Farm."
We responded:
"Thank you Ronald!! Greatly appreciate you and your business!"
garaptor
January 9, 2026
5
out of
5
rating by garaptor
"I'm glad my friend told me about Paul. He got me a better deal with discounts on my house and vehicle. They are very friendly and professional. I highly recommend."
We responded:
"Thank you so much for the kind review! We are delighted to have you as an insured and look forward to serving you for many years to come!
"
Moody Moody (Moody)
January 5, 2026
5
out of
5
rating by Moody Moody (Moody)
"Professional customer service and support."
We responded:
"Thank you so much for the kind review! We appreciate you!"
ROBY IRLE
December 17, 2025
5
out of
5
rating by ROBY IRLE
"It was so nice to get treated like a friend.a absolute wonderful experience coming into this office was a very good experience"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Vickie Lochbaum
December 6, 2025
5
out of
5
rating by Vickie Lochbaum
"Very friendly and helpful."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Wymon Christmas
November 26, 2025
5
out of
5
rating by Wymon Christmas
"Good people"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Alberto Sequeira
October 15, 2025
5
out of
5
rating by Alberto Sequeira
"Thank you very much to Cristina Salazar for the good customer service and patience, that's the most important thing!!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Beverly Williams
October 2, 2025
5
out of
5
rating by Beverly Williams
"I have been with Paul James for 20 years I love Paul and hannah and all the agents that work for Paul they are very excellent and caring and I love them!!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
lifeewith niyaaa
September 18, 2025
5
out of
5
rating by lifeewith niyaaa
"Hannah i thank you for all you do you go above and beyond the call of duty to make sure customer is satisfied I appreciate you very much for all you do and you're very knowledgeable about everything you make me feel like family very friendly everytime I call no matter what is going on always there to assist with no hesitation Paul James state farm you can't go wrong"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Chris Smith
September 18, 2025
5
out of
5
rating by Chris Smith
"This is a great insurance company they treat me like family they go above and beyond Hannah is always available to help at all times with no hesitation i would tell anyone to choose Paul James State Farm and they are very knowledgeable and very professional if you're looking for an agency they will not disappoint you"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
D D
September 18, 2025
5
out of
5
rating by D D
"I luv this agency they treat me like family and they go above and beyond for there customers anyone looking for great insurance company they are Christian company best agency i have ever been with Paul James State Farm i refer all my friends and family to this agency"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Pamela Davis
September 16, 2025
5
out of
5
rating by Pamela Davis
"Awesome and friendly service."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
C Denard
August 19, 2025
5
out of
5
rating by C Denard
"The team provided exceptional support to my father. They subsequently assisted him with the towing reimbursement process and great customer service like family! 🙌👨👩👧👦 #Support #Reimbursement #CustomerService #Family"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Shellby Miller
August 11, 2025
5
out of
5
rating by Shellby Miller
"Worked with Ashleigh to update my auto policy. She was incredibly helpful and was able to make the necessary changes quickly."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Robert Burdette
August 3, 2025
1
out of
5
rating by Robert Burdette
"The most overpriced company that I do business with a consumer"
We responded:
"Thank you for taking the time to leave us a review. We apologize for any frustration or inconvenience you’ve experienced on your insurance journey. Your feedback is important to us, and we would appreciate the chance to work with you to resolve the issue. Please contact us at your earliest convenience."
Diana P
June 27, 2025
5
out of
5
rating by Diana P
"Me gusta la atención que prestan a los clientes 👍🏻excelente servicio"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Angel Rodriguez
June 18, 2025
5
out of
5
rating by Angel Rodriguez
"What a great office! I would definitely recommend all my family members & friends. Everyone should get insurance with Paul. Really good agent. He really cares for his employees & customers. The team is also great! They all help each other & are always ready to assist customers. Good insurance & delightful customer service makes happy to be here with Paul. You will not regret coming here! Best State farm agent & has the best representatives!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
J.P. McClinic
June 3, 2025
5
out of
5
rating by J.P. McClinic
"Excellent service, kind, considerate & keen awareness of taking care our insurance needs for over twenty years."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"